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Privacy policy

At Abelohost, User privacy and security are top priorities. We are dedicated to safeguarding the data you share with us.

In this Privacy Policy (“Policy”), the terms "Abelohost", "we," "us", or "our", refer to Abelohost, also known as the Data Controller, or the entity that determines the purposes and means of processing your personal information in line with this Privacy Policy.

This Privacy Policy outlines how Abelohost collects, uses, and protects information ("Personal Data") that can directly or indirectly identify an individual when they visit our Site or utilize our services (“Service”).

General principle of confidentiality

Abelohost processes all Personal Data in accordance with the fundamental principles of data protection, ensuring that such processing is:

  • lawful, fair and transparent in relation to the data subject;
  • purpose-specific, ensuring that Personal Data is collected and processed only for clearly defined, legitimate purposes and not used in ways that are incompatible with those purposes;
  • data-minimized, limiting Personal Data to what is necessary in relation to the purposes for which it is processed;
  • accurate and up to date, ensuring that any inaccuracies are corrected without delay;
  • storage-limited, with Personal Data being retained only for as long as necessary to fulfill the specified purposes;
  • secure, meaning that Personal Data is handled with appropriate technical and organizational safeguards to protect against unauthorized access, unlawful processing, accidental loss, destruction, or damage.

All information stored by Abelohost is treated as strictly confidential. It is securely stored and accessible only to qualified personnel with proper authorization.

Information we collect

Information that is necessary for the use of the Abelohost services

When you use our services, we ask for and collect certain personal information to fulfill the agreement between you and Abelohost and to comply with legal obligations. If you choose not to provide this data, or later request its deletion or object to its processing, it may result in the deactivation of your Abelohost account.

Account Signup Information

During account signup, we require a minimum of an email address and password. In specific situations, such as when registering a domain name, we may request additional details like your full name, contact information, and identity verification, as this information is used in the WHOIS database as required by domain registration rules.

Login information

We collect Login scope and Email scope from Google, please see https://developers.google.com/identity/protocols/oauth2/scopes?hl=en and email, name and surname (depending on your choice) from Facebook (Meta).

Identity Verification

To comply with ICANN regulations during domain registrations, we may also request identity verification documents such as a passport, national ID card, or a valid driver’s license, as required by applicable laws.

Payment Information

If you purchase services like web hosting or domain registration, you may be required to provide financial information to complete the transaction. While Abelohost does not store your credit card data, we receive payment status information from third-party payment processors.

Communications, Chats, Messaging

Any communications with us—whether via contact forms, chat windows, or bots—may be recorded, and any information you provide may be used to help us respond to your request. This may include referencing your Abelohost account details or order history.

Job applicants' information

Additionally, if you apply for a job at Abelohost, we collect the information you submit via email or other application methods.

Visitors and users of our User’s websites or services.

We also may collect information about visitors to or users of websites hosted on Abelohost’s services—referred to as Users-of-Users—strictly on behalf of our customers.

You might also decide to share extra information with us when completing forms, performing searches, updating or adding details to your Abelohost account, answering surveys, posting in community forums, or taking part in promotions. Please remember, any content you upload to your account, publish on your website, or provide through other means while using our services is done entirely at your own risk.

Abelohost processes the information you provide based on several legal grounds:

  • Your explicit consent, given voluntarily when you provide and complete your Personal Data through sign-up forms, emails, requests, inquiry forms, and similar methods;
  • The fulfillment and execution of contractual agreements and duties between Abelohost and the User;
  • The legitimate interests pursued by Abelohost, acting as the Data Controller and operator of the Abelohost platform;
  • Adherence to legal obligations binding Abelohost, including but not limited to the rules set by ICANN: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.

As a user or visitor, you have the right to allow, limit, restrict, or refuse Abelohost’s collection, processing, and use of your Personal Data. However, please be aware that if you choose not to provide certain information, we may be unable to offer you our services or process any refunds.

Right to delete your data

You have the option to request the removal of your personal data at any time by submitting a support request through your client dashboard.

Information we collect when you use the platform

Whenever you visit the Abelohost website or get in touch with us via any communication method, we may gather details, including personal data, regarding the services you utilize and how you interact with them.This data collection supports the proper fulfillment of the agreement between you and us, allows us to meet legal requirements, and aligns with our legitimate interest in enhancing and securing the Abelohost website's features.

Automatic collection of data

Log data and Device information

We automatically capture log information and device specifics each time you visit and engage with the Abelohost website, regardless of whether you’ve registered or logged in. This data may include your IP address, browser type, internet service provider, referring and exit pages, and device characteristics like operating system, timestamps, and clickstream records.

Tracking technologies and Cookies

Our system uses cookies, beacons, tags, scripts, and related technologies such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes). We also collect data about your device’s OS, model, device ID, and customer identifier automatically.

Usage information

We employ Google Analytics to monitor how you navigate the Abelohost site—pages visited, content viewed, searches performed, bookings made, and other site interactions. Consequently, Google, Inc. places a persistent cookie in your browser to recognize you on future visits. For more details, please visit Google.

Geo-location data

We gather approximate location information derived from sources like your IP address to enhance your experience and ensure compliance with legal obligations such as tax and pricing rules. This data is collected only when you access Abelohost via your device.

Abelohost processes this information on the legal basis of:

  • Your explicit consent;
  • Conclusion and performance of contractual arrangements and obligations between Abelohost and the User;
  • Pursuance of legitimate interests of Abelohost as Data Controller and manager of Abelohost platform.

How we use your data

We collect, store, merge, and process data—including personal details about you—to deliver, analyze, enhance, and expand the Abelohost brand, while fostering a secure and reliable environment.

We use the data:

  • To identify. Personal identification data is gathered and handled to verify your identity for accessing services and registering domain names. This information may also be used to offer support, inform you about upcoming updates or improvements, and communicate changes to relevant legal documents.
  • To create and maintain a trusted environment. We validate or authenticate the details you provide (such as ID numbers, email addresses, or phone numbers). Additionally, this data is used to detect and combat fraud, spam, misuse, security breaches, and other unlawful or harmful conduct.
  • To stay connected. Information about device usage, operating systems, and data patterns is used to troubleshoot server issues, manage the Platform, decide when to discontinue support for SDKs or OS versions, and recognize key user traits. This helps optimize our applications and services, making your browsing and purchasing experience smoother.
  • To send service and billing messages. We may contact you with critical updates about our Services or your usage, such as alerts about temporary service interruptions for maintenance, replies to your support requests or emails, reminders about upcoming or overdue payments, notifications of abuse complaints related to your hosting plan, or significant changes to our Services. These communications are vital; therefore, you cannot opt out from receiving service and billing messages unless you deactivate your Abelohost Account.
  • To inform you about the status of unfinished order. We may email you updates regarding the status of incomplete orders, based on our legitimate interest in improving your experience and assisting you. You have the right to unsubscribe from these notifications at any time via the link in the email or through your account settings. To register domains. Depending on jurisdiction or ICANN and registry rules, certain domain registration details must be publicly available through WHOIS searches—a public database showing domain registration information, name servers, and creation/expiration dates. The data you provide for domain registration is stored by Abelohost and made accessible via WHOIS. Abelohost may also store your registration data with a third-party escrow service to comply with ICANN regulations. Occasionally, users may receive solicitations resulting from WHOIS database searches by external parties; these communications do not originate from Abelohost, which is not responsible for third-party use of WHOIS information. Abelohost operates solely under ICANN’s rules and requirements. For further details, please see: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.
  • To contact you. We may contact you regarding your Account for purposes such as resolving issues, handling disputes, collecting payments owed, gathering feedback through surveys, sharing company news, or enforcing the User Agreement and applicable laws. This contact may occur via email, phone, text messages, or through our platform.
  • To handle sales related inquiries. If you contact us with questions about our Services or potential purchases without logging into your Abelohost Account (for example, as a prospective client), we will address your requests. Should you provide your email and other details (such as preferences or needs), we will use this information to assist you personally and send related communications. We retain this contact information for up to 90 days before deleting it as soon as possible.
  • To deliver, run, and improve our Services.
  • To strengthen data protection and prevent fraudulent activity.
  • To comply with all relevant laws and regulations.

Data retention and deletion

We typically keep your personal data only as long as necessary to deliver our services and fulfill legal responsibilities. Once your personal data is no longer needed, we ensure it is securely erased.If you wish to stop us from processing your personal data, you may request that we delete your personal information and deactivate your Abelohost Account.

Following account deactivation, we will continue to retain certain information as required by applicable laws and regulations (including tax, accounting, legal reporting, anti-money laundering, and others) for the duration mandated by these legal obligations. This retained data includes a depersonalized profile (we will replace your email with user@deleted.com and remove your name, surname, and contact details) such as purchased services, login records, payment details, and similar information.

Please be aware that in some situations, even after your Abelohost Account is closed, we may keep certain personal data:

  • For as long as necessary to protect our legitimate business interests, including fraud detection, prevention, and safety enhancement. For instance, if your Account is suspended due to security concerns, we may retain relevant data to prevent reopening of new Accounts by the same User;
  • To the extent required for legal compliance, including tax, legal reporting, and audit requirements;
  • To resolve any open disputes;
  • To enforce contractual agreements and safeguard or pursue our legitimate interests;
  • To ensure domain registration. Currently, domain registration requires providing personal details about the domain owner; this data is publicly accessible via the WHOIS directory. For additional information, please visit https://www.icann.org/registrants.

Data security

At Abelohost, we employ a variety of safeguards aimed at protecting the Personal Information you entrust to us, including physical protections, electronic defenses, and procedural controls. For instance, the majority of our Services are accessed through HTTPS-secured connections. We continuously monitor our infrastructure for potential vulnerabilities and security threats, and actively explore additional solutions and partnerships with Third-Party Services to enhance the safety of our platform and the privacy of our Visitors and Users.

Despite these extensive measures and efforts, Abelohost cannot provide an absolute guarantee regarding the complete security or protection of your Personal Information, nor of any User Content you upload, share, or publish through our platform or elsewhere.

Therefore, we strongly advise you to use robust, complex passwords for your User Account and to refrain from sharing any sensitive information that, if exposed, could lead to significant or irreparable damage.

Your data rights

You have various rights concerning the protection of your Personal Data, which may be subject to certain conditions, limits, and exceptions as outlined by the GDPR and other applicable laws. These rights include:

  • The right to access the Personal Data we process about you;
  • The right to correct any inaccurate or incomplete information relating to you;
  • The right to receive a copy of your data or have it transferred to another data controller, where technically possible (known as the right to data portability, subject to restrictions set by the EU General Data Protection Regulation);
  • The right to request the deletion of your Personal Data. You may request that we erase your data without undue delay for valid reasons, such as when the data is no longer necessary for the purposes it was collected or if the data was processed unlawfully;
  • The right to restrict the processing of your data. You may, for legitimate reasons, ask us to limit how we process your Personal Data;
  • The right to object to our processing of your Personal Data based on our legitimate interests, as well as to object to the use of your data for direct marketing purposes, as described earlier in this Policy.

Some of these rights are straightforward to exercise. For example, you can access, update, or correct your information at any time, opt out of marketing communications from us or our partners by adjusting your personal account settings or by contacting us via email at info@abelohost.com.

If you object to processing based on our legitimate interests, we will review your request carefully. Please note that this may still lead to the closure or deactivation of your Account.

In certain situations, we use automated decision-making processes involving profiling. This means we may use technology to evaluate your personal circumstances and other factors to predict risks or outcomes. This helps us make decisions that are fair, consistent, and supported by accurate information.

Examples of when automated decisions and profiling occur include:

  • Conducting fraud prevention checks prior to approving a purchase. This protects both our customers and our platform from potential fraud, scams, or misuse. This processing is necessary to fulfill our contractual obligations with you (pursuant to Article 6(1)(b) GDPR). If your data or behavior patterns suggest a risk, the purchase may be declined;
  • Assessing eligibility for discounts on products or services. This is done to improve customer experience and encourage loyalty, based on our legitimate interest (Article 6(1)(f) GDPR). Importantly, this process will not be used to increase the price you pay.

General policy terms

By using Abelohost, all Users are deemed to have thoroughly reviewed and accepted the terms outlined in this Privacy Policy. If you do not agree with any part of this Policy, you should refrain from accessing or using our website and mobile applications.

Abelohost retains the right to modify, update, or revise this Privacy Policy at any time. Any such updates will take effect immediately once published on the Abelohost website. Your continued use of Abelohost’s website or mobile applications after these changes signifies your acceptance of the updated Policy.

This Privacy Policy forms an essential part of Abelohost’s overall Terms of Service. We will seek your explicit consent prior to using your information for purposes not covered by this Policy.

Contact information

Should you have any questions, concerns, or need further clarification regarding this Agreement, please feel free to contact us via email or via postal mail at the address listed below:

Abelohost B.V.
Daalwijkdreef 47, 1103AD
Amsterdam
The Netherlands
info@abelohost.com